Terms of Payment and Delivery

Terms of Payment and Delivery

PAYPAL
For orders paid through PayPal, the total amount will have +5% increase for administration fees.

If you do not yet have a PayPal account, you must create it if you want to pay your purchase using this method of payment.

Creating an account is very simple. Go to www.paypal.com/us/ and click on "create an account" and complete the form with your data.

Link a debit or credit card or a bank account to your PayPal account. Your financial information is secure thanks to an automatic encryption system.

Pay your purchases by entering your e-mail address and your password, no need to share your financial information with the seller.

Payment through PayPal means pay 100% in advance.

BANK TRANSFER

Payment by transfer must comply to LUXURYLOFT DECORACION, S.L. to the account number we will be indicated you through e-mail. Remember that it is essential when proceeding to the transfer, you indicate the order number which is communicated at the time of the confirmation of purchase. You will have to proceed to an initial transfer corresponding of 50 % of the total amount.
The balance of the remaining 50% will be paid by bank transfer before the shipment of the order.Under no circumstances we will accept cheques Bank or similar.

PAYMENT THROUGH CREDIT CARD

Our payment system doesn't accept American Express card.

Payment through CREDIT CARD means pay 100% in advance.

Prices and delivery costs

***ALL PRICES ARE WITH VAT INCLUDED***

Orders that customers realize throughwww.luxurylofteurope.com/, the prices applied will be those proposed and indicated on the web site of the product at the time of the corresponding order, unless there is an error. In all cases, LUXURYLOFT DECORACION, S.L. has the right to change prices for products offered at any time, even if they will be billed at the price in effect at the time of the recording of the order. All information about the price comparison, discounts applied on products and/or savings obtained by the customers are calculated using the information provided by the manufacturer or, where appropriate, using prices which have been verified by LUXURYLOFT DECORACION, S.L. for these products.


For purchases from abroad: contact us to know the delivery cost: through email:info@luxuryloft.es or phone nº + 34 960 046 505

Our deliveries are made by specialized carriers in furniture. For orders up to 1.500 €, the delivery service includes: furniture delivered upstairs by 2 people if necessary, unpacking to check the status of furniture on arrival and removal of packaging. This is valid for deliveries in France, Belgium, Luxembourg, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Denmark and Scandinavia. Contact us for more information or for other destinations.

For order less than 1.500 €, delivery will to made on ground floor. In this case, if you wish a delivery upstairs, please check with us the supplement of price. Please check with us for further information and other destinations.

In case it is not possible to delivered the furniture through the lift or by the stairs, it will be necessary a furniture elevator. The customer will have to pay this supplement.

***IMPORTANT INFORMATION***
We inform that the furniture assembly is only available in Spain and in the Balearic Islands.

INFORMATION: For sales to Canary Islands, the IGIC taxes will be paid by customer and also for sales to Ceuta y Melilla, the IPSI taxes will be paid by customer.

Payment

The client will pay orders through PayPal (+5% for administration fees), bank transfer or credit card as specified in the paragraph "payment terms".

Delivery of the material

LUXURYLOFT DECORACION, S.L. is committed to deliver the material of the order in perfect condition, at the address indicated by the customer during the purchase process.

Our deliveries are made by specialized carriers in furniture. For orders up to 1.500 €, the delivery service includes: furniture delivered upstairs by 2 people if necessary, unpacking to check the status of furniture on arrival and removal of packaging. This is valid for deliveries in France, Belgium, Luxembourg, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Denmark and Scandinavia. Contact us for more information or to other destinations.

For order less than 1.500 €, delivery will to made on ground floor. In this case, if you wish a delivery upstairs, please check with us the supplement of price. Please check with us for further information and other destinations.


In case of not being able to deliver the order on the agreed day and hour due to the customer's absence or access difficulties not previously notified, an additional cost equivalent to a new delivery will be charged to the customer.

In case it is not possible to delivered the furniture through the lift or by the stairs, it will be necessary a furniture elevator. The customer will have to pay this supplement.

It is the responsibility of the client to carry out the delivery to the address provided during working hours during which transport companies distribute their deliveries.

Once the completed purchase of the command process and the payment of the total amount received,
LUXURYLOFT DECORACION, S.L. can then send the material to the customer. LUXURYLOFT DECORACION, S.L. cannot compromise themselves to send the products with a date to be determined because the shipment date will depend on in last instance by the suppliers and manufacturers. Please note that the manufacture of the products offered on the web, is still on demand, time manufacturing and delivery time is estimated at between 35 to 45 days for standar sizes. For special sizes, please check the delivery time.

Delivery will be deemed to be carried out from the moment where material will be made available from the client to the delivery address indicated. The risk with respect to equipment (loss, damage, scratches, shock or theft) will be transmitted to the client from the moment where the furniture will be at its disposal, in accordance with the provisions of the present general conditions.

In the case where one or more consigned suffered damage to the delivery, the customer must inform immediately in writing on the delivery note of the shipping company as well as LUXURYLOFT DECORACION, S.L., which will tell you how to proceed. The customer cannot refuse and return the parcels to the carrier by his own. He will have to keep them at home and contact us. We will then inform him of the procedure to follow and if the material has to be returned, this decision must be taken by LUXURYLOFT DECORACION, S.L., and not by the customer. In the event that the customer returns the parcels without having contacted us in advance, the costs of return will be invoiced to the customer.

Warranty

Warranties and after-sales services will be governed by the provisions of the Royal Decree 1/2007 of 16 November, which approves the text of the General Law for the defence of consumers and users.

LuxuryLoft Decoración, S.L. offers a warranty on its products, in legally established terms, for a period of two years from the date of delivery.

Defects caused by negligence, beating, use or improper handling, or materials subject to wear and tear during normal use are not included.

To make use of the warranty within the statutory period, you must present a proof of purchase.

Customer attention and claims

The customer satisfaction is the main concern of LUXURYLOFT DECORACION, S.L. For this reason, any request or claim of customers will be satisfied with a commitment to respond as soon as possible.

For this purpose, where customers wish to ask questions or file a claim, it is possible to contact
LUXURYLOFT DECORACION, S.L. customer service:

LUXURYLOFT DECORACION, S.L.
FEDA Business Centre
c/ de los Empresarios, 6
02005 ALBACETE (SPAIN)
E-mail: info@luxuryloft.es

In accordance with the regulations in force concerning the sale of custom-made furniture, and in particular under the provisions of Article 103 (c) of the General Consumers Act, which is only a reflection of the provisions of Community legislation, being a clear example of the same Directive 97/7 / EC of the European Parliament and of the Council of 20 May 1997, in particular provided for in Article 6 (3) it is not possible the withdrawal purchase of furniture manufactured in accordance with consumer and user specifications or clearly personalized, as in the case of acquisition on this website.

Other conditions

In case one of the clauses of these general conditions is declared void, the other clauses will remain in force and must be interpreted taking into account the will of the parties and the purpose of these general conditions.

The fact not to exercise LUXURYLOFT DECORACION, S.L. any right derived from the present general conditions, it will be never construed as one waives this right, which can only be done expressly and in writing.

LUXURYLOFT DECORACION, S.L. reserves the right to modify at any time the present general conditions, which will in all cases be always available and easily visible www.luxurylofteurope.com, being freely available to all members and users who wish to consult them.

The acceptance of these general conditions will be a prior and essential condition for the use of the site and for any order through the same means.

These terms and conditions constitute the sole and the express will of LUXURYLOFT DECORACION, S.L. and its customers in relation to the object, and it cancels and replaces any other arrangements or agreements that may exist, be it verbal or written between the parties. Any changes to these terms must be in writing and by mutual agreement between the parties.

LUXURYLOFT DECORACION, S.L. may transfer and/or pass freely, at any time and without the permission of clients of www.luxurylofteurope.com, the rights and obligations arising from these general conditions or purchase through www.luxurylofteurope.com